Privacy Policy

This Privacy Policy describes how BAC Tech LLC ("Company," "we," "us," or "our") collects, uses, and shares information in connection with the Smarter Tracks platform, including the mobile application, web portal, and all related services (collectively, the "Platform"). By using the Platform, you agree to the collection and use of information as described in this policy.

The Platform is a business software tool designed for contractors and businesses to manage tool and equipment inventory. This policy applies to all users of the Platform, including account administrators and team members.

1. Information We Collect

Information You Provide

When you create an account or use the Platform, you may provide:

  • Name and email address
  • Company or business name
  • Phone number
  • Payment and billing information (processed by Stripe; we do not store full payment card details)
  • Tool and equipment inventory data (descriptions, values, quantities, photos, assignments)
  • Employee or team member information you enter into the Platform
  • Support requests and communications

Information Collected Automatically

When you use the Platform, we may automatically collect:

  • Device information (device type, operating system, unique device identifiers)
  • IP address
  • Usage data (pages visited, features used, time and date of access, session duration)
  • App version and performance data
  • Error and crash logs

The Platform does not collect precise geolocation data from your device.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Platform
  • Process transactions and manage subscriptions
  • Send important notices, such as account updates, security alerts, and policy changes
  • Respond to support requests and communications
  • Improve the Platform's functionality, performance, and user experience
  • Monitor usage patterns and analyze trends
  • Protect against fraud, abuse, and unauthorized access
  • Comply with legal obligations

We may send marketing communications about our products or services. You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us.

3. Third-Party Services

The Platform relies on third-party services to provide its functionality. These services may collect and process data in accordance with their own privacy policies. We encourage you to review their policies:

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service providers: With trusted third-party providers who help us operate the Platform (as listed above). These providers process data only on our behalf and are obligated to protect your information.
  • Legal compliance: When required by law, such as to comply with a subpoena, court order, or other legal process.
  • Safety and rights: When we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, or to investigate fraud.
  • Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Payment Information

All payment processing is handled by Stripe. When you provide payment information, it is transmitted directly to Stripe's secure servers. We do not store your full credit card number, CVV, or other sensitive payment details on our systems. We may receive and store limited information from Stripe, such as the last four digits of your card, card type, and billing address, for record-keeping and support purposes.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you with the Platform's services. We may also retain your data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to request deletion of your data, please contact us or use the account deletion feature within the Platform. Upon account deletion, we will remove or anonymize your data within a reasonable timeframe, except where retention is required by law.

7. Data Security

We implement industry-standard physical, electronic, and procedural safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing of your data
  • Request a portable copy of your data
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at the email address below. We will respond within a reasonable timeframe in accordance with applicable law.

9. Opt-Out & Uninstall

You may stop all collection of information by the mobile application by uninstalling it using the standard uninstall process for your device. You may also delete your account through the Platform or by contacting us. Note that uninstalling the app does not automatically delete your account or data from our servers.

10. Children's Privacy

The Platform is not directed at anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided personal information, we will promptly delete it from our servers. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the bottom of this page. We will notify you of material changes by posting the updated policy on this page and, where appropriate, through email or in-app notification. Your continued use of the Platform after any changes constitutes your acceptance of the revised Privacy Policy.

12. Your Consent

By using the Platform, you consent to the collection and processing of your information as described in this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at Brockcoburn@smartertracks.com.

This Privacy Policy is effective as of March 25, 2026.

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